Newpik FAQ – Frequently asked questions & complete answer guide

No. Under Newpik's policy, each person may only register one account. Creating multiple accounts using the same mobile number, device, or bank account may result in all accounts being suspended and balances forfeited.

On the login page, click "Forgot Password?" Enter your registered mobile number and you'll receive an OTP via SMS. Use the OTP to set a new password. The whole process takes just 2 minutes. If the OTP doesn't arrive, wait 30 seconds and try again.

KYC stands for Know Your Customer — it's the identity verification process. Before you can withdraw, Newpik will ask for a photo of your national ID or passport. This is done to protect your account and comply with international regulations. You can register and play without completing KYC, but withdrawals will be blocked until it's done.

To close your account, contact Newpik customer support. Make sure to withdraw your balance before closing. You can also use the self-exclusion option, which on the Responsible Gaming page is detailed there.

Yes, you can stay logged in to Newpik on both your phone and computer at the same time. However, you cannot play the same game on multiple devices simultaneously. For security, always log out after using an unfamiliar device.

The minimum deposit on Newpik is just BDT 100. Maximum deposit limits vary by payment method. With bKash and Nagad, you can generally deposit up to BDT 50,000 per day. VIP members may have higher limits.

Deposits via bKash, Nagad, and Rocket are typically credited within 1–5 minutes. Bank transfers may take up to 24 hours. If your balance hasn't arrived after 30 minutes, contact support with your transaction ID.

Newpik does not charge any deposit fees. However, bKash or Nagad may apply their own transaction charges. These fees are deducted by the payment app itself and have nothing to do with Newpik.

No. Newpik's policy requires that account holders use payment methods registered in their own name. Depositing from another person's number or account may result in the transaction being cancelled and the account being suspended.

Yes, if a deposit fails, the funds will be returned to your payment app — usually within 1–3 business days. If you experience any issues, contact Newpik support with your transaction reference number.

The minimum withdrawal on Newpik is BDT 300. The maximum withdrawal amount depends on your account level and payment method. The daily withdrawal limit is generally BDT 50,000. Higher limits apply for VIP members.

A withdrawal may be delayed for several reasons: incomplete KYC, unmet wagering requirements, or an ongoing security check. First, check your KYC status in your account settings. If the issue persists, contact Newpik support via live chat.

Yes, winnings earned from bonuses can be withdrawn, but wagering requirements must be met first. For example, if the wagering requirement is x15 and you receive a BDT 1,000 bonus, you must place a total of BDT 15,000 in bets before withdrawing. The terms for each bonus on the Promotions page is detailed there.

Newpik generally does not charge any withdrawal fees. However, payment providers such as bKash and Nagad may apply their own transaction charges. These fees may vary depending on the respective app's policies.

If your withdrawal request is still being processed, contacting support immediately may allow it to be cancelled. However, once processing has begun, cancellation may not be possible.

Wagering requirements mean you need to place a certain amount in bets before you can withdraw bonus funds. For example: with a 15x wagering requirement and a BDT 1,000 bonus, you must wager a total of BDT 15,000. Once that requirement is met, you can withdraw from the bonus. Requirements may vary for each bonus.

Share your referral link or code with a friend. When they register and make their first deposit using it, you'll earn a BDT 200 referral bonus. Your friend will also receive a welcome bonus. There's no cap on referrals — the more friends you bring, the more bonuses you earn.

Bonus validity periods vary. The Welcome Bonus must generally be used within 7 days, Reload Bonuses within 3 days, and Free Credits within 3 days. Any unused bonus will expire after the validity period. The validity period for each bonus on the Promotions page is mentioned.

Typically, only one bonus is active at a time. However, VIP points are always accumulated automatically and run alongside any other bonus. Once you meet the wagering requirements for a bonus, you can claim the next one.

Yes, some bonuses are optional. If you'd prefer to withdraw your winnings directly without meeting any wagering requirements, you can choose not to accept a bonus. Simply turn off the bonus option at the time of deposit or let support know.

Yes, Newpik is fully mobile-friendly and runs smoothly on both Android and iOS. You can play directly in your mobile browser or install the Newpik app. The app delivers even better game performance.

Yes, Newpik's Live Casino section features real human dealers. Via live streaming, you can play directly with a dealer in real time — just like a genuine casino experience. With a stable internet connection, there's no lag at all.

If your connection drops during a game, slots and table games will generally pause after the round completes and the result will be saved. You'll be returned to where you left off once you reconnect. If a betting slip was already confirmed, the bet remains valid.

Yes, all games on Newpik use a Certified Random Number Generator (RNG), ensuring every outcome is completely random and fair. Third-party auditors conduct regular checks. Live Casino games are streamed in real-time video with full transparency.

Newpik's on the Betting page You can bet on international cricket (Test, ODI, T20), IPL, Bangladesh Premier League (BPL), and other leagues. Live betting, pre-match betting, and a wide range of markets are available.

Change your password immediately, then contact Newpik support urgently. Support will temporarily suspend the account and conduct a security investigation. Report any suspicious transactions you notice.

Newpik will never ask for your password, OTP, or personal information over the phone or by SMS. Any such call or message is a scam. Do not share any information — report it to Newpik's official support immediately.

In the "Responsible Gaming" section of your Newpik account settings, you'll find deposit limits, loss limits, session timers, cool-off periods, and self-exclusion tools. All tools are completely free. Learn more on the Responsible Gaming page is available.

Yes, Newpik operates under a licence from an international gaming authority. All games are verified by third-party auditors. We comply with international standards for responsible gaming, anti-money laundering, and data protection.

Some details (such as email or address) can be updated directly from your settings. However, changing core information like your name or mobile number requires KYC verification and approval from support. This is in place for your security.