Newpik Privacy Policy – How your data is collected and kept secure

Newpik (referred to hereinafter as "we", "us", or "the platform") is a trusted online gaming platform for players in Bangladesh. We hold the privacy of our members ("you", "user", or "player") in the highest regard.

This privacy policy explains how Newpik collects, uses, stores, and protects your personal information. It applies to our website and all associated services.

Key terms used in this policy:

• Personal information: Any information that can identify a specific individual, such as name, mobile number, or email address.
• Processing: The collection, storage, use, or handling of data in any form.
• Third Parties: Any individual or organization other than Newpik and yourself.
• Cookies: Small data files stored on your device to enhance your browsing experience on the website.

Newpik only collects information that is necessary. We believe in delivering great service with as little data as possible.

Newpik collects information through a variety of methods. All methods are transparent and conducted with your knowledge.

• Directly from you: Information you provide during registration, verification, or when contacting customer support.
• Automatically: Technical information collected through cookies and similar technologies during your use of the platform.
• From Third Parties: Transaction confirmations from payment providers and verification data from identity verification agencies.
• From Gaming Activity: Information on which games you play, when you play, and for how long.

Newpik uses your information for specific purposes. Every use has a clear and defined reason behind it.

• Account Management: To create, manage, and secure your account.
• Service Delivery: To provide gaming, payment processing, and customer support services.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To identify unusual gaming behavior and provide appropriate support.
• Contact: To send important updates, bonus offers, and security notifications.
• Legal Obligations: To comply with applicable laws and regulatory authority requirements.
• Service Improvement: For analysis and research to improve your experience.

Newpik does not sell your data. However, a limited amount of information may be shared under specific circumstances.

• Payment Providers: Necessary financial information shared with bKash, Nagad, and Rocket for transaction processing.
• Identity Verification Provider: With authorized verification agencies as part of the KYC process.
• Technology Partners: With technology service providers that support platform operations, all of whom are bound by strict confidentiality agreements.
• Law Enforcement: With authorities in the case of a court order or legal obligation.

Newpik uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: Used to maintain login sessions and ensure security. These cookies cannot be disabled.
• Functionality Cookies: To remember your preferences such as language, game filters, and similar settings.
• Analytics cookies: To understand how the platform is being used. You can turn this off at any time.
• Marketing cookies: To show relevant advertisements. You may opt out at any time.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the availability of some platform features.

Newpik does not retain data longer than necessary. We follow a minimal retention policy.

• Data for active accounts is retained for as long as the account remains active.
• After account closure, transaction-related data may be retained for up to 5 years in accordance with legal obligations.
• Fraud-related data may be retained for an extended period.
• Data related to marketing preferences is deleted immediately upon opt-out.

Newpik employs internationally recognized security measures to protect your data. Our systems are regularly audited and tested.

Newpik respects your data protection rights. You have the following rights:

To exercise these rights, contact Newpik Customer Support. We will respond within 30 business days.

Newpik is firmly committed to protecting the privacy of children and minors.

• Newpik does not collect any information from individuals under the age of 18.
• If we become aware that we hold data belonging to a minor, it will be deleted immediately.
• If parents suspect their child is using Newpik, please notify us immediately.
• Age verification is strictly enforced, and additional documentation may be requested in cases of suspicion.

The Newpik platform may at times connect with third-party payment gateways or game providers. Here is what you should know:

• When you visit third-party platforms, their own privacy policies will apply.
• Newpik is not responsible for the privacy policies of third parties.
• We recommend reading the privacy policy of any third-party service before using it.
• Newpik requires its partners to meet minimum security standards through contractual agreements.

Newpik may update this privacy policy as needed. You will be notified of any significant changes.

• After any changes, the "Last Updated" date at the top of the policy will be revised accordingly.
• Significant changes will be communicated via email or an in-platform notification.
• Continued use of the platform after changes are made constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may close your account.