💚 The Newpik Commitment

Newpik Responsible Gaming – A complete guide & tools for safer gaming

Gaming is entertainment, not a burden. At Newpik, we want you to always stay in control, have fun, and look after your wellbeing. You'll find all our responsible gaming tools and information right here.

Remember: gaming is for entertainment only. Not for those under 18.
Quick Help
Take a Temporary Break

Activate a 24-hour cool-off period whenever you need one.

Set a Limit

Keep your deposit, loss, and session limits in your own hands.

Self-Exclusion

Step away from gaming — temporarily or permanently.

500,000+
Protected Member
24/7
Support Availability
6
Protection Tools
100%
Committed

Core Principles of Responsible Gaming

Newpik believes every player deserves a gaming experience that is enjoyable, in control, and safe.

Gaming = Entertainment

Gaming on Newpik is about fun and entertainment. Never treat it as a source of income or a way to pay off debts. Enjoy it for what it is — entertainment.

Play Within Your Budget

Only play with money you can afford to lose without it affecting your household. Never game with borrowed money or leave bills unpaid to fund your play.

Stick to Your Time Limit

Decide in advance how long you will play each day. Newpik's session timer is there to help you stick to it.

Not When You're in a Bad Mood

Never game when you're angry, upset, or under the influence of alcohol. Your judgment is impaired in these states, and you're far more likely to take excessive risks.

Chasing losses

Accept your losses and stop. Chasing lost money with more bets almost always leads to losing even more.

Make Time for Family

Keep a healthy balance between gaming, family, friends, and work. Don't let gaming interfere with your relationships or responsibilities.

Newpik Protection Tools – You Stay in Control

Newpik offers several effective tools to make responsible gaming easier. All features are completely free to use.

1
Deposit Limit

Set a daily, weekly, or monthly maximum deposit limit. Once set, it takes effect immediately. Increasing the limit requires a 7-day waiting period, but reducing it takes effect right away with no delay.

Immediate Effect
2
Loss Limit

Set a cap on how much you're willing to lose within a given period. Once your loss limit is reached, gaming will be automatically paused. This keeps you protected from significant financial harm.

Automatic Protection
3
Session Timer

Set a time limit for each gaming session. When the time is up, Newpik will alert you and suggest taking a break. This is one of the most effective tools for preventing excessive gaming.

Real-Time Alerts
4
Cool-Off Period

Temporarily pause your gaming for 24 hours, 7 days, or 30 days. During this period you won't be able to log in to your account, but your balance will remain safe. It's designed to give you time to cool down and reconsider.

Temporary Break
5
Self-Exclusion

Exclude yourself from Newpik for 6 months, 1 year, or permanently. During this period you won't receive any promotional messages either. This is our strongest protection tool — use it if you have serious concerns.

Maximum Protection
6
Gaming History

View your full gaming history at any time — how long you played, how much you deposited, and how much you won or lost. Analyze your own behavior and stay informed.

Raising Awareness

How to use it: Log in to Newpik and go to your Account Settings. You'll find all the tools under the "Responsible Gaming" section. If you need any help, our 24/7 customer support team is always there for you.

Ask yourself – do I have my gaming under control?

Answer the following questions honestly. If you answer "yes" to any of them, consider using Newpik's protection tools or reaching out to our support team.

Over budget? Spending more than you planned?

Chasing your losses? Chasing losses with bigger bets?

Hidden Habits? Hiding your gaming from family or friends?

Is work or family life suffering? Are responsibilities being neglected due to gaming?

Playing to relieve stress? Using gaming to escape your problems?

Sleep problems? Is gaming affecting your sleep or eating habits?

Playing on borrowed money? Borrowing money from others to fund your gaming?

If two or more answers are "yes": Please contact Newpik's responsible gaming support today or use the self-exclusion option.

Gaming Risk Levels – Where Do You Stand?

Low Risk – Healthy Gaming

Playing within budget, for fun, and following the rules.

Moderate Risk – Proceed with Caution

Occasionally going over budget or spending more time than intended.

High Risk – Get Help Now

Gaming is out of control, causing damage to relationships and finances.

When Can You Reach Newpik Support?
24
Around the Clock

Chat with our team via live chat at any time.

or
Details by Email

For complex issues, send us an email and you will receive a response within 24 hours.

What does responsible gaming actually mean at Newpik?

Responsible gaming is not just about playing less. It means playing mindfully — with awareness, a clear plan, and within your limits. At Newpik, we believe gaming can be a healthy form of entertainment when enjoyed the right way.

Online gaming is growing rapidly in Bangladesh — but it comes with real risks. Many people start out playing for fun, only to gradually lose control. Newpik takes responsibility for raising awareness about these risks and providing the tools players need to stay safe.

We firmly believe that the thrill of any game should never come at the cost of your family's wellbeing. That is why responsible gaming is a core, inseparable part of Newpik's values.

Minor Protection

Players under 18 are strictly prohibited from using Newpik. This is not just a rule — it is part of our social responsibility. Adolescents are far more vulnerable to developing gaming addiction, which can seriously harm their mental and physical development.

  • Age verification is mandatory at the time of registration.
  • KYC documents are requested for any suspicious account.
  • If parents suspect their child is using Newpik, they should contact us immediately.
  • If you share a computer or phone, keep your password private.

How do you recognize the signs of gaming addiction?

Gaming addiction usually develops gradually. It can be hard to notice at first, but certain signs should put you on alert. Be honest with yourself and listen to the people close to you.

  • Feeling low or restless when not gaming.
  • Feeling angry or depressed after a loss, or being unable to stop playing when you can't win.
  • Neglecting work, studies, or family responsibilities because of gaming.
  • Hiding gaming expenses or lying about how much you spend.
  • Trying to cut back but failing to do so.

If any of these signs feel familiar: Please do not try to handle this alone. Talk to Newpik support, a family member, or a professional. Seeking help is a sign of strength, not weakness.

Advice for Families

When someone close to you is struggling with gaming, the role of family is crucial. Instead of direct criticism, approach the situation with empathy and understanding.

  • Have a calm, composed conversation rather than an angry one.
  • Get to the root of it — try to understand why you're gaming more than usual.
  • Let them know about Newpik's self-exclusion tool.
  • Seek help from a mental health professional if needed.

5 Simple Rules for Responsible Gaming

1
Set a Budget Beforehand

Before you start playing, decide how much you are willing to spend this month.

2
Track Your Time

Set an alarm to remind you of your daily maximum playtime.

3
Take Regular Breaks

Take at least a 10-minute break every hour. Stand up, walk around, and drink some water.

4
Know When to Stop While You're Ahead

Take a break after a big win. Be wary of the "just one more" mindset.

5
Don't hesitate to ask for help

If something feels wrong, talk to Newpik support. We're always here.

Important Reminders
  • Never game with borrowed money or by dipping into your savings.
  • Never see gaming as a way to solve life's problems.
  • Don't place more bets trying to recover money you've lost.
  • Never share your account credentials or password with anyone.

How do I activate the responsible gaming tools?

Activate Newpik's protection tools in just a few simple steps.

1
Log In

Log in to your Newpik account.

2
Open Settings

Click the profile icon and go to "Account Settings".

3
Choose a Tool

Go to the "Responsible Gaming" tab and select the tool you need.

4
Activate

Enter your preferred limit or time frame and confirm.

Responsible Gaming – Common Questions & Answers

No. When self-exclusion is active, your balance remains completely safe. Only gaming access and login are temporarily suspended. Once the exclusion period ends, you can log back in and withdraw your balance.

Lowering your deposit limit takes effect immediately. However, increasing it requires a 7-day waiting period. This rule is in place to protect you from making impulsive decisions in the heat of the moment.

Start with an honest self-assessment. Then use Newpik's cool-off or self-exclusion tools. Talk to a trusted family member or friend. Our Newpik customer support team is also ready to help with compassion and full confidentiality.

If it is established that a minor has used Newpik, the account will be immediately closed, all winnings will be forfeited, and any deposits will be refunded. When parents notify Newpik, we act immediately.

Yes, all of Newpik's responsible gaming tools are completely free to use. Deposit limits, loss limits, session timers, cool-off periods, or self-exclusion — there are no extra charges for any of these. We want you to use them freely and without hesitation.

In most cases, a self-exclusion period cannot be cancelled before it expires. This is intentional — it prevents impulsive decisions from undermining your commitment. Once the period ends, contact customer support to reactivate your account.
Start Playing Responsibly

Play Responsibly on Newpik – Keep the Fun Going

Let gaming be a source of joy, never stress. Register on Newpik and play with the commitment to responsible gaming.

Contact Newpik
Live Chat: Available 24/7
Support available in Bangla

বাংলা